Refund policy

Customer Returns & Refunds

Effective Date: August 2026

At FEEL AT HOME NURSING, LLC, we strive to provide customers with a clear and convenient purchasing experience. If an eligible purchase does not meet your expectations, you may request a return under the terms below.

Return Period

Return requests must be submitted within 30 days from the delivery date.

To qualify for a return, merchandise must generally:

  • Be unused and in original condition
  • Remain suitable for resale
  • Include original packaging where applicable
  • Include all original components and accessories
  • Not show signs of improper use, alteration, or customer-caused damage
  • Include valid order information or proof of purchase

Products that do not meet these conditions may not be accepted.

Items Not Eligible for Return

Certain items may be excluded from the standard return policy, including:

  • Personalized or customized products
  • Final-sale merchandise
  • Clearance items
  • Gift cards
  • Products that have been used, altered, or modified
  • Items damaged through improper handling after delivery

For products that have hygiene, safety, or product-integrity restrictions, additional return conditions may apply as stated on the applicable product page.

Refund Processing

Once an eligible return is received and inspected, the refund decision will be communicated to the customer.

Approved refunds will be issued to the original payment method within 5–10 Business Days.

Your bank or payment provider may require additional time to complete the refund.

Damaged, Defective, or Incorrect Orders

If an item arrives damaged, defective, or different from the product ordered, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of the problem
  • Photos of the product
  • Photos of the shipping packaging

We will review the information and determine the appropriate resolution.

Return Shipping

For standard returns, the customer is responsible for return shipping costs unless otherwise stated.

If the issue resulted from an incorrect shipment, verified product defect, or transit damage, we will review the circumstances and provide appropriate instructions.